Technical details
◦ Root cause analysis is done on the platform
◦ Data is sent from LiveNX via OTEL
◦ Root cause analysis is based on flow path analysis topology data (available by clicking into the conversation link in an alert)
◦ The OTEL process handles shutdowns and will keep it’s place in processing and catch up once service restarts
◦ The OTEL process polls every 1 minute
◦ We poll for root cause analysis (RCA) events from LiveNX every 5 minutes. This can be configured via the property platform.poll-interval-minutes
◦ We poll for the most recent 100k alerts that expect an RCA but have not received one
◦ The platform can take up to 10 minutes to populate data into the RCA table
◦ Timeout for API calls to platform is default 60 seconds. See “Additional Configuration” on how to modify this